Page 25 - GBGH Patient Handbook

PATIENT & FAMILY EXPERIENCE

CODE OF CONDUCT

GBGH has zero tolerance for violence and harassment. The hospital is a place of
compassion, healing and respect.

Any form of violence is unacceptable, including:
• Verbal abuse • Physical assault
• A threat to cause • Sexual assault
physical injury

GBGH will take appropriate measures in situations of abuse, threats, aggression
or violence, including asking individuals to leave the premises or contacting the
police.

FAMILY PRESENCE (VISITING HOURS)

Family presence is welcome 24 hours a day based on patient preference.
Nobody knows a patient better than their loved ones. Patients and their families
should have the freedom to decide when they want to visit together based on
their needs and schedules.
Family presence may be restricted to protect the privacy and rights of patients.
If we need to interrupt family presence to provide patient care, visitors may be
asked to leave the room. The number of visitors permitted at the bedside will be
decided in collaboration with the patient, family and care team.
Family/guests coming to GBGH after-hours (between 10:00 p.m. - 6:00 a.m.) will
use the Emergency department entrance.
Quiet times have been designated for the hours of 10:00 p.m. and 6:00 a.m.
every day to promote a restful, healing environment for our patients.
* Due to the COVID-19 pandemic, visiting hours are subject to change. Please
consult our website for further information.

PROTECTING YOUR PRIVACY

The Regional Privacy office is committed to protecting the privacy of personal
health information (PHI) or personal information (PI) under the custody or control
of GBGH, in accordance with Ontario’s Personal Health Information Protection
Act (PHIPA), you share with us. When you receive care at GBGH, we collect
personal information about you which includes your name, date of birth,
address, health history, records of your visit and the care that you received.
We will collect your information directly from you or someone with the legal
authority to consent for you. We will only collect as much information as is
necessary to meet the purpose of the collection.
If you have questions or concerns, please contact us at:

Phone: 705-526-1300 ext.5640 or 705-792-3318
Email: regionalprivacy@rvh.on.ca
Mail: Regional Privacy Office
201 Georgian Dr. Barrie, ON L4M 6M2

Exceptional Care, Every Person, Every Time 25