Page 24 - GBGH Patient Handbook

Step 2

The Patient Relations Coordinator begins the review by communicating with
the appropriate staff, physicians and leaders, as well as reviewing the patient
record to better understand the background. The timeline for this step varies
depending on the nature of the concern/inquiry.

Step 3
The Patient Relations Coordinator works with you and the care team to identify
the issues with the goal of reaching a reasonable resolution and determine
how we can improve in the delivery of service and care in the future. This could
mean arranging a meeting with the care team, consulting with the Chief of
Service/Chief of staff, or escalating the issues to an appropriate member of the
Senior Team.

24 www.gbgh.on.ca