Page 17 - GBGH Patient Handbook

SERVICES DURING YOUR STAY

necessary to assist a patient who is in greater need of the bed you currently
occupy. If this happens, we will try to transfer you to the room you want as soon
as possible.

It is important to note that the same quality of care is provided regardless of the
type of room.

FOOD SERVICES & COFFEE BAR

There is a coffee bar – Captain’s Café – operated by GBGH Volunteers, located
in the front lobby. The hours of operation are:
• Monday to Friday – 8 a.m. to 4 p.m.
* Due to the COVID-19 pandemic and/or limited volunteer resources, hours are
subject to change.

GIFT SHOP

The GBGH Volunteers operate a gift shop in the front lobby with 100% of
profits donated to the hospital. The shops offer gift items, clothing, flower
arrangements, toiletries, snacks, sleepwear and cards.

Gift shop hours:
• Monday to Friday – 11 a.m. to 3 p.m.
* Due to the COVID-19 pandemic and/or limited volunteer resources, hours are
subject to change.

Revenue generated by volunteer businesses such as the gift shop, coffee bar
and vending machine help support the equipment needs of the hospital.

LANGUAGE SERVICES

GBGH has access to 24/7 over-the-phone interpretation services to
communicate with patients and family who speak other languages. Please ask
a member of your care team if you need this service.

If French is a patient’s first language, in many cases we can accommodate
them immediately.

PARKING

Paid parking is available. If you are visiting the hospital frequently, you can
purchase weekly and monthly passes at a discount. These passes can be
purchased at the parking machines located in the main entrance and the
emergency department.

Fees for parking directly benefit patient care services, including purchasing
equipment for the hospital.

Exceptional Care, Every Person, Every Time 17